Jay Weiss, MBA, CIPP/US
10,000 West Bay Harbor Drive, Bay Harbor Islands, FL 33154
Cell: (305) 632-8469; Email: jfweiss@alumni.emory.edu

PROFESSIONAL EXPERIENCE


  • SUMMARY
  • NOTES
  • American Express Global Business Travel
    Contract 2014 – 2015
    PM-New Product Compliance Review and Launch
  • Silver Airways Corporation
    Contract 2013 - 2014
    PM-Business-Continuity Human Resources
  • Royal Caribbean Cruises, Ltd.
    Contract 2003 - 2014
    PM-Unique Business Projects
  • China USA And The Government Of Qingdao
    Contract 2006 - 2007
    PM-Cruise Ship To China
  • World Fuel Services Corporation
    Contract 2002 - 2003
    PM-New Headquarters
  • Royal Caribbean Cruises, Ltd.
    employee 1997 - 2001
    I.T. Team Leader
  • Burger King Corporation
    employee 1989 - 1997
    I.T. Point-of-Sale Systems Senior Programmer
  • Data Access Corporation
    employee 1984 - 1989
    Database Research and Development Programmer
  • EDUCATION AND CERTIFICATIONS
  • PM-HR Metrics Executive System
  • PM-Alternate Email Delivery for Global Employees
  • PM-Facilities Intranet Sites Modernization
  • PM-New Call Center Development and Relocation
  • PM-New Regional Call Center Development
  • Financial Oversight New Logistics Center
  • PM-Port Of Miami Resolve L/T Issues & Relationship
  • PM-Emergency Program Safety & Evacuation All Facilities
  • PM-Royal Caribbean Productions Business Plan
  • PM-Real-Time Shipboard Internet Access
  • PM-Network Application Certification
  • CoPM-New Regional Facility
  • PM-Shipboard Tele-medicine
  • PM-Other Projects
  • PM-Intranet for Burger King Corporation
  • Senior Programmer Point-of-Sale Systems

WELCOME TO MY SITE


Below and on this site please find information on my past employment and projects. Included are the major items from a fairly high-level point-of-view. Thank you for your interest.

20 years at well-known companies in a variety of roles. Highly versatile, seasoned and customer-oriented Project and Product Manager. Problem solver. Natural ability to adapt and work with any audience.

Key abilities, traits and soft-skills:
• Comfort in ambiguous, demanding, changing environments. Strengthening others
• Working with limited information to size-up situation and create a plan
• Take control and achieve fast confidence and visibility
• Highly adaptable to international operations. Strong flexibility to grasp business processes and variations
• Fortune-500 background
• Leader, self-starter, integrity

Exceptional areas:
• Analysis and manipulation of large data
• Finding common ground
• Writing and overall communications
• Advanced technical skills; software development and full life cycle
• Project Management

It would be my pleasure to speak with you about a contract opportunity.
I may be reached at (305) 632-8469 or jfweiss@alumni.emory.edu.


Sincerely,

Jay Weiss
EDUCATION AND CERTIFICATIONS

EDUCATION AND CERTIFICATIONS


EDUCATION:

•St. Thomas University, Miami, Fl, MBA, General Management, 1992 – 1995
•Emory University, Atlanta, Ga, BA, Mathematics and Computer Science, 1980 – 1984

CERTIFICATIONS:

•Project Management Professional (PMP)
•Certified Information Privacy Professional/US
•Court Certified Mediator

OTHER TRAINING:

•National Incident Management System (NIMS) (IS-00700.a)
•National Response Framework (IS-00800.b)
•Incident Command for Healthcare/Hospitals (IS-00100.hcb)
•Continuity of Operations (IS-546.a)
•Fundamentals of Risk Management (IS-454)
•Introduction to Continuity of Operations (IS-547.a)
•Continuity of Operations (COOP) Program Manager (IS-548)
NOTES

SOME NOTES ON THIS PRESENTATION


DISPLAY OF EMPLOYER:

My employment has been either as full-time employee or as a consultant (aka contractor). When working as a consultant, the employment has been either directly to the client through my own company or indirectly to the client as a subcontractor of another company. In all cases, my objective is to clearly describe the work that I performed and for whom.

The name of my company is The Weiss Consulting Group. I carry business liability insurance in the amount of $2M. I am able to work "corp-to-corp", "1099" or on W2. I am very flexible.

NAVIGATION:

At the left, please find a listing of the companies that I have worked for. As you hover over each item, detail will appear. In some cases, a sub-menu will be shown. As my history is a combination of full-time employment, contracting and subcontracting, I have done my best to display the information in a manner that I feel is most meaningful, which is by using the name of the end-company for which I performed the work, and then expressing in the detail the facts of any intermediary companies.

New York, NY 10285
New Product Development
3 World Financial Center

Advantage XPO, New York, NY


ASSIGNMENT:

For each of two new separate global products, manage and execute the compliance review process in each market to achieve final launch approval.

OBJECTIVES:

•Conduct compliance reviews for each product with the company's legal organization in each country
•In countries where there was no legal organization, take steps to create the organization and acquire the expertise
•Take all necessary steps to resolve and control compliance and other risk issues identified by the counsel in each country
•Drive each completed review through a complicated chain of internal submittals to receive sign-offs and final launch approval

ACCOMPLISHMENTS:

•Worked through the company's legal organization in each market to identify and document product regulations and appropriate controls
•Developed and refined detailed project plans (MS Project, MS Excel and VBA) that aided in pursuing approval simultaneously in 8-10 markets, as well as disseminating information
•Caused the development and activation of new business processes in countries where required
•Revamped product presentations to save time in introducing counsel to the products, shortening the total turnaround time
•Regularly consulted with Risk Management, Corporate Legal Counsel and multiple other groups
•Served on and worked with many teams responsible for policy and other aspects of the products

CHALLENGES:

•Coordinating meetings with participants in multiple global time zones
•Unanticipated changes in the organization or participant availability
•No or ambiguous information
•Getting results without authority
•Heavy accents

RESULTS:

Achieved product launch approvals in Mexico, Argentina, Switzerland, Belgium, Spain, Italy, Hong Kong, Taiwan, Singapore, and India. Assisted in the process in Czech Republic, Canada and China.

BACKGROUND:

American Express Global Business Travel is introducing two new mobile-device applications for employees of its clients. These applications are being launched market-by-market and rely on the traveler's GPS location and other information stored in multiple databases. There are contractual relationships between American Express and clients, between clients and their employees and between American Express and 3rd party data processors.
Fort Lauderdale, FL 33315
HUMAN RESOURCES
1100 Lee Wagener Blvd.

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Reporting to the Executive Vice-President of Human Resources (1) develop a tested framework for the Pilot Hiring and Retention Program, and (2) plan the implementation of the human resources segments of the business-continuity and disaster recovery program.

ACCOMPLISHMENTS:

Pilot hiring and retention program:-
•Streamlined pilot screening and certification method
•Recommended and achieved new pilot sourcing locations based on economic criteria
•Persuaded implementation of new incentives
•Scheduled recruitment roadshows
•Delivered calendar-based timetable to achieve agreed-upon new-hire rate at less cost

Business-continuity and disaster recovery program:-
•Documented and presented likely human state-of-mind and needs at crisis onset
•Identified gaps in basic human needs at continuity site
•Identified gaps in business continuity infrastructure needs and partners
•Upgraded new and renewal continuity site vendor contracts

CHALLENGES:

•Reluctance related to employee workload
•Existing communications and training infrastructure
•High turnover and low wages in the aviation industry
•New stricter federal regulations

SPECIAL STEPS:

To help achieve focus and authority, formed special team consisting of company executives to review, approve and own:
•Program scope and parameters
•Success metrics
•Cooperation from others
•Articulation of critical business functions

BACKGROUND:

Silver Airways is a U.S. Airline headquartered in Fort Lauderdale, FL, operating under a principal code share and alliance agreement with United Airlines.
Miami, FL 33132
Multiple Departments
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


PLEASE SELECT A PROJECT OR RESPONSIBILITY FROM THE SUB-MENU

Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Improve the delivery success rate for e-mail messages being sent to the global work-force.

OBJECTIVES:

Assess and resolve issues causing e-mails to be bounced, rejected or treated as spam.

ACCOMPLISHMENTS:

Analysis revealed several items to be at issue. To address, created personally built Excel VBA modules that:
•Incorporated requirements of the CAN-SPAM Act of 2003 (15 U.S.C. Chapter 103)
•Translated desired email content into specially-chosen spam-minimized HTML
•Automatically repaired email address common typing mistakes
Incorporated 3rd party services that:
•Identified high-value spam trigger words or phrases
•Performed each distribution

RESULTS:

•25% of mistyped e-mail addresses were automatically corrected, and details of those addresses were made available to the Human Resources Department
•3rd party distribution reduced execution time by 95%
•Specially-chosen spam-minimized HTML and replacement of spam-triger words increased delivery by 500%
•Overall, increased successful e-mail message delivery by 1000%

BACKGROUND:

E-mail is one method that Royal Caribbean Cruises Ltd uses to communicate with its work force. Many do not have internally issued email addresses and rely on services such as google.com, yahoo.com, hotmail.com, etc., for their e-mail activities. In each global e-mail communication, tens of thouseands of messages were bounced, rejected or treated as spam.

NOTES:

•Provided client with open, bounce, and link-click statistics
•Provided client with system and exection oversight for five years
Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Update and improve Facilities Department Intranet sites for offices in North America

ACCOMPLISHMENTS:

•Expanded capabilities to support (i) attention-grabbing content; (ii) detailed site usage reporting; and (iii) configurable automatic display of home facility.
•Reorganized site to navigate to any section within two clicks.
•Identified and added frequently used paper documents such as employee orientation, emergency procedures, and policies
•Personally programmed (i) front-end utilizing JavaScript and Adobe Flash Professional (C++); and (ii) new back-end Linux servers at hosting service utilizing the C language and shell scripts to efficiently provide real-time weather content.
•Followed formal SDLC and Waterfall methodology.

RESULTS:

The new intranet site was successful among its audience, shown by traffic data and corresponding reduction in support calls.
Miami, FL 33132
HUMAN RESOURCES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Demonstrate the contribution by the Human Resources Department to the company's overall business strategy.

OBJECTIVES:

•Demonstrate how the high performance work systems within the Human Resources Department are aligned with and support corporate strategy
•Demonstrate the increased efficiency and leverage with which the Human Resources Department deliverables are generated

ACCOMPLISHMENTS:

•Brought together executives of all company brands into a team to own the above purpose
•Through facilitated work-sessions, consensus on development of a "Global H.R. Metrics System" was reached
•Detailed definitions including source systems and calculations were developed for each metric
•By iterative means and through departmental leaders, developed technical data gathering and report generation mechanisms and system

CHALLENGES:

•Facilitating team members to agree on various aspects. Created an anonymous voting system to help resolve.
•Data defined and calculated inconsistently in the systems of each brand
•Source calculations changing without notice compelling re-analysis
•Programmed data processing and report generation entirely in Excel VBA

RESULTS:

•Deployed system that covered 200,000 shipboard and land-based employees across several cruise-line brands, ships, and hundreds of departments
•Presented results every quarter to executives for next four years
•Per the Executive VP Human Resources, product enhanced the knowledge and positively drove the behavior of the organization
•Renamed "the HR Balanced Scorecard", a tool that brought together other management tools under a single umbrella that assisted in linking the vision and the strategy of Royal Caribbean Cruises Ltd with its operational results

NOTES:

The following features were later added to the system:
•For each metric, added threshold-based color-coding of performance by department with drill-down
•Added rules to correct color-coding for circumstances
•Added performance trend comparison to prior year same quarter and past four years
•Added chart overlays with published financial measures
Miami, FL 33132
ROYAL CARIBBEAN PRODUCTIONS
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


BACKGROUND:

Royal Caribbean Productions (RCP) creates, produces, and manages the entertainment operation for Royal Caribbean International, Inc. Its budget was under pressure to hold constant. Talented cast and crew, being contractors, were contractually released after their obligations were complete.

ASSIGNMENT:

Lead and work with RCP management and staff to identify a strategic plan to help alleviate budget issues and increase show quality.

ACCOMPLISHMENTS:

•Used several techniques (such as SWOT analysis) to facilitate discussions. Team identified key strengths and opportunities
•Directed others as well as performed research myself to assist with narrowing
•Analyzed costs, risks and consulted with 3rd parties
•Persuaded the development of trial performances at land-based venues to support and document solution expectations

RESULTS:

•A plan to create a profitable global touring company out of retiring but fully choreographed and otherwise paid-for shows. Executing plan provided funds to assist with overall budget issues
•Executing plan created a new path to retain the best talent, as talent had a new alternative after completing their contract

NOTES:

Packaged plan as a way to increase reach of the parent brand while delivering externally the funding needed per the above background

Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Resolve complicated issues in the Port of Miami.

ACCOMPLISHMENTS:

•Identified relevant stakeholders
•Identified various obstacles
•Developed and implemented issues status matrix
•Persuaded creation of stakeholder's forum to review progress on a regular basis

RESULTS:

•Brought 70% of issues to successful resolution
•Created confidence and satisfaction with stakeholders

Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


BACKGROUND:

Available space at RCL’s Port of Miami offices had become scarce. It had become essential to alleviate this growing issue as the company was expanding.

ASSIGNMENT:

Alleviate the space requirements at RCL’s Port of Miami offices by planning and developing a new office facility and relocating selected departments, including a call center.

CHALLENGES:

•Signing of the building lease
•Timing to approve vendor contracts
•Capital funding approval
•Infrastructure requirements
•Approval to order long lead-time items
•Internal change requests
•City approval of unique building features

ACCOMPLISHMENTS:

•Managed most project aspects including budget and timelines
•Selected most vendors and negotiated contracts
•Through iterative meetings, determined space requirements
•Managed relocation of departments to new space
•Communicated with all stakeholders.
Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Manage the planning and development of $20MM ($60MM with building and land) customer call center.

BACKGROUND:

This Contact Center was to be a key component of the overall revenue generating process of Royal Caribbean Cruises Ltd. Scope of responsibility included overall requirements, capital planning, site selection assistance, project finance, scheduling, team development including I.T., architectural and engineering, risk management, vendor selection, and operational startup.

ACCOMPLISHMENTS:

•Utilized leadership skills for strategic planning and master program control of (i) design, architecture and engineering; (ii) new regional data center; (iii) selection, supervision, and management of 3rd party vendors; (iv) construction and permitting; (v) operations startup and issues; (vi) initial occupancy; (vii) finance; and (viii) compliance.
•Conducted numerous exercises utilizing personal thought leadership to smooth personal interrelationships and uncover new issues.
•Co-responsible for (i) state, city and site selection; and (ii) overall facility requirements.
•Critiqued and challenged planned capacity and usage to optimize solution.
•Resolved complicated city, site, and technological challenges.
•Identified and implemented cost-reducing improvements that enabled winning LEED Gold.

Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


ASSIGNMENT:

Provided financial oversight for development of $15M primary logistics center. Current: Providing financial consulting for the development of a new logistics center for Royal Caribbean Cruises Ltd - $15M (320ksf, 150 occupancy). Will be a world-class facility to provide for the daily/weekly receipt and subsequent distribution of refrigerated, frozen, and other goods to 30+ cruise ships in varying locations around the world.
Miami, FL 33132
FACILITIES
1050 Caribbean Way

The Weiss Consulting Group, Miami, FL


BACKGROUND:

During this multi-year period of growth for the company, new facilities were in development, and other facilities were in need of their annual drill. This assignment was an opportunity for the company to upgrade existing or create new emergency plans at facilities to meet regulations, best practices, and company policy.

ASSIGNMENT:

* Develop and implement Emergency Action Plans at U.S. land-based facilities.
* Coordinate with OSHA, Fire and Police Departments, insurance carriers, corporate management, local employees and vendors.
* Coordinate hand-off of emergency situations with law enforcement.

ACCOMPLISHMENTS:

* Per OSHA and FEMA recommendations, unique to each facility, developed robust alternative chain of command (roles, duties, etc) for various emergency situations. * Addressed senior management on the program.
* Provided customized training modules for numerous diverse audiences.
* Created special provisions to encourage those with a disability to communicate their needs.
* Established permanent safety teams that complied with applicable regulations.
* Emphasized written communication, local decision-making and a sustained environment of process-improvement.
* Classroom training, drills, feedback

Miami, FL 33142
2340 NW 27th Avenue

The Weiss Consulting Group, Miami, FL


BACKGROUND:

Contacted by the global public relations firm Porter Novelli in Ft Lauderdale, FL, to work with the Government of Qingdao, China, through the China USA Association of Miami, FL and Porter Novelli of Hong Kong, China.

OBJECTIVE:

The project objective was to develop a framework to help the Government of Qingdao fulfill its goal of having a cruise ship in the Port of Qingdao at the Summer Olympics of 2008.

STEPS TAKEN TO DELIVER OBJECTIVE:

Through intense research and complicated methods of verification:
•Built a team of stakeholders that helped to identify and analyze issues
•Achieved participation by the US Department of State and use of translators
•Utilized US Government research to provide or confirm economic, demographic, and infrastructure projections
•Outlined methods for a cruise ship to home-port in Qingdao by recommending and providing backup for potential (a) itineraries and excursions, (b) sourcing of workers, and (c) logistics for supply

RESULTS:

Successfully delivered several presentations of the recommended framework.
Miami, FL 33178
STRATEGIC PROJECTS
9800 NW 41st Street

TEK Systems, Miami, FL


ASSIGNMENT:

Lead the design and build of the new headquarters facility and relocate all employees. Included design, architecture and engineering; 3rd party vendor processes; contract management; construction; and operations relocation. Key challenges:
•Relocation of company's master Data Center.
•Conflict.
•Prior planning and infrastructure decisions.

ACCOMPLISHMENTS:

Key accomplishments as program manager:
•Persuaded test of existing corporate disaster recovery which revealed the need for redesign.
•Persuaded analysis of power and cooling requirements that revealed needed sizing adjustments.
•Hired big-8 firm to help with new Data Center design
•Hired space planners that improved space utilization by 20 percent.
•Converted data center relocation into data center modernization.

RESULTS:

•Guided executive management to bring fragmented planning efforts together to regroup.
•Analyzed, mapped, presented and updated operational work streams to gain support for design.
•Diagrammed I.T. infrastructure to scale, rack-by-rack, to emphasize planning and lead times.
•Implemented strict cash disbursement policies that saved $250,000 in erroneous vendor claims.
•Created permanent employee safety committee that drafted initial building policies.
Miami, FL 33132
I.T. NEW TECHNOLOGIES : SHIPBOARD SYSTEMS
1050 Caribbean Way

Employee


ASSIGNMENT:

Conduct feasibility study to deliver telemedicine capabilities to all ships

CHALLENGES:

Feasible alternatives for telemedicine aboard ships required:
• Variety of engineering disciplines from the shipbuilding, network infrastructure and video-communications industries
• Identifying hospitals with telemedicine experience willing to consider partnership
• Identifying video-com vendors able to support shipboard-based installations for medical applications
• Working with internal Risk Management and medical staff regarding billing aspects
• Performing proof-of-concept tests aboard ship demonstrating live each alternative
• Working out all costs, risks and timing for each alternative

RESULTS:

The feasibility study was completed with high confidence and wide support due in part to the continuous involvement of most stakeholders
Miami, FL 33132
I.T. NEW TECHNOLOGIES : SHIPBOARD SYSTEMS
1050 Caribbean Way

Employee


ASSIGNMENTS:

Several other projects were assigned and completed while serving as an employee in Royal Caribbean's I.T. Department. These are not listed elsewhere on this site; however, they were important to the company:

•Determine requirements to interface new PBX system into the shipboard property management system
•Determine UPS sizing requirements for all equipment aboard new Eagle Class Vessel ships
•Develop and install in-cabin electronic minibar prototype

Miami, FL 33132
I.T. NEW TECHNOLOGIES : SHIPBOARD SYSTEMS
1050 Caribbean Way

Employee


PLEASE SELECT A PROJECT OR RESPONSIBILITY FROM THE SUB-MENU

Miami, FL 33132
I.T. NEW TECHNOLOGIES : SHIPBOARD SYSTEMS
1050 Caribbean Way

Employee


ASSIGNMENT:

•Initial assignment was to create a Business Center with Internet access for passengers aboard the cruise ship Voyager of the Seas.
•Assignment was expanded to include creating a solution for crew internet access, and deployment to all ships in the fleet.

GENERAL ACCOMPLISHMENTS:

•Product vision and parameters based on appropriate consensus
•Participation and ownership by the business
•Assured internal visibility and knowledge. Positioned myself as the SME (subject matter expert)
•Developed and maintained all project timelines, budgets, contracts, etc
•Developed models for incremental operational costs and revenue
•Integrated product into shipboard chain-of-command and shoreside organization
•Developed prototype features and interface through iterative shipboard passenger testing

TECHNICAL:

•Identified and implemented chosen alternatives for shipboard and shoreside infrastructure enhancements
•Implemented customized and secured C-Band satellite network
•Integrated product with shipboard property management system for billing

RESULTS:

Delivered product to all ships that was profitable, contributing to parent brand, flexible, secure and generally perceived to be of quality

Miami, FL 33132
I.T. NEW TECHNOLOGIES : SHIPBOARD SYSTEMS
1050 Caribbean Way

Employee


BACKGROUND:

All shipboard crew-members have a dotted reporting relationship, in that they report both to a shipboard officer, and a department manager at the corporate offices. The department manager is continually striving to reduce the product cost or improve the efficiency of their crew-members through the use of technology. This usually takes the form of purchasing and self-deploying special-purpose 3rd-party software to the computers of selected crew-members. The resulting situation was frequently characterized by the crew-member's having software operational questions, the software transmitting and receiving large amounts of data over the satellite, and the software having adverse effects on the shipboard network. Additionally, should the crew-member's computer require re-imaging, the result would be the loss of the software.

ASSIGNMENT:

Develop and deploy a certification process whereby 3rd-party business software must approved before deployment to shipboard computers is permitted.

ACCOMPLISHMENTS:

•Documented 3rd-party software running on a sampling of shipboard computers of several ships
•Through several iterations, developed a process to certify computer applications purchased by business units
•Persuaded acceptance of the new process by the shoreside organization
•Developed forms, documentation and charge-back requirements for 3rd-party software submission, testing and approval
•Created binders of software with installation and support information for use by shipboard I.T. personnel
•Developed training materials for use by those that were to execute the certification process
•For I.T. Management, produced monthly reports that summarized counts of applications in testing, applications certified and applications rejected

RESULTS:

•The new "Shipboard Application Certification Process" went live with executive support
•All shipboard computers were locked-down so that installation of new software required credentials
•Higher control of the shipboard networks and computers were realized, reducing support issues and costs
•Satisfaction of the I.T. Department from the business was increased
Miami, FL 33132
I.T. NEW TECHNOLOGIES : SHIPBOARD SYSTEMS
1050 Caribbean Way

Employee


ASSIGNMENT:

•Develop and produce new regional office facility
•Oversee occupation and relocation of departments from other company facilities
•Build and bring-alive new corporate data center

ACCOMPLISHMENTS:

•Implemented internal communications vehicles to obtain feedback and smooth the transition
•Reduced construction obstacles by mediating meetings with the City Building Department
Miami, FL 33126
I.T. IN-RESTAURANT POS SYSTEMS AND EMERGING TECHNOLOGIES
5505 Blue Lagoon Drive

Employee


Burger King Corporation was my second job following university.

The position was highly technical, and started with the authoring of test scripts for new releases of restaurant point-of-sale software created by IBM and NCR. After demonstrating an ability to reverse-engineer and correct software errors by others, I became the company's most
senior programmer
with oversight responsibilities for hundreds of development and rollout efforts.

Other notable projects and responsibilities include
development of the company's prototype intranet.


PLEASE SELECT A PROJECT OR RESPONSIBILITY FROM THE SUB-MENU

Miami, FL 33126
I.T. EMERGING TECHNOLOGIES
5505 Blue Lagoon Drive

Employee


ASSIGNMENT:

Develop Intranet Prototype for Burger King Corporation and corporate group, to serve as tool for executive introduction and learning platform

ACCOMPLISHMENTS:

• Cultivated and utilized external partners such as Microsoft Corporation to assist with development and production environments.
• Developed internal expertise and initial teams for networking issues, server software choices, and content procurement and authoring.
• Directed team to explore network traffic impact, initial security issues, and methods to integrate with Lotus Notes and legacy systems.
• Integrated non-sensitive dynamic data from several departments such as HR and Marketing.
• Developed inter-departmental teams to foster collaboration, consensus, raise initial issues etc.

RESULTS:

• Successfully presented the Intranet prototype as per the assignment.
• Documented and presented all results such as timeline and costs.
• Delivered a suggested teamwork based product roadmap, including opening page, support and user-authorization.
• As an additional test, Burger King Corporation’s first WWW site was created utilizing Intranet prototype platform and launched.
Miami, FL 33126
I.T. IN-RESTAURANT POS SYSTEMS
5505 Blue Lagoon Drive

Employee


SCOPE / CONTEXT:

Responsible for complicated systems of highly-integrated packages with corporate connectivity for:
• Thousands of remote restaurants in many countries.
• Several product versions for per-country and per-state legal and operational requirements.

ACCOMPLISHMENTS:

• Over tenure, was leader of hundreds of software developments and deployments.
• Generally responsible for specifications through final deployment.
• Developed software; led formal testing. Includes unit, alpha, beta, integration, stress testing, etc.
• Worked with multiple vendors to develop, integrate and support 3rd party software.
• Personally programmed in C Language.
• Provided technical leadership and training for Burger King's multi-tiered support organization.
• Wrote/modified support and restaurant procedures. Assured creation of all required documentation.
• Provided leadership to resolve all crisis situations.

COMMENTS:

• 8 years of software development at Burger King Corporation.
• Senior corporate Point-of-Sale (POS) systems developer and “level-3” support leader for all company owned restaurants
• Increased the ability of Restaurant and Area Managers to understand their markets by adding detail reports for sales, inventory usage, labor cost, and cash control.
• Planned all in-restaurant system upgrades (rollouts); responsible for all programming and testing.
• Developed methods to support complex and varying labor regulations.
• Added software-based methods to deter theft.
• Provided 24-hour beeper support for all Help Desk (“level-1”) and mid-level support staff (“level-2”) procedures.
Miami, FL 33186
DATAFLEX RESEARCH AND DEVELOPMENT
14000 SW 119th Ave #200

Employee


PRIMARY DUTIES:

Developed and produced new feature product releases and ported product to run on multiple platforms
•Platform examples include MS Windows, Novell, VAX/VMS and Unix
•Programming languages included primarily the C programming language, Unix Shell and MSDOS
•Guided and monitored formal product testing (e.g. unit, alpha, beta, integration, stress testing, etc.)
•Developed and presented requirements and priorities for new releases

SECONDARY DUTIES:

•Meeting the product knowledge needs of other departments
•Interacting with global partner organizations
•Resolve issues not solved by technical support departments
•Developed all company-offered training courses

BUSINESS IMPROVEMENTS AND OTHER ACHIEVEMENTS:

•Added research deliverables to employees’ attendance at trade shows
•Strengthened attention to detail among staff, improving international operations
•Was generally considered a VIP in the industry, at trade shows, at user-group meetings and within the company
•Was frequently the main speaker at user-group meetings

BACKGROUND:

I was hired by this company directly following completion of my college education and assigned to work on the company's main product "DataFlex". I started by answering the technical support line and taking steps to resolve technical and programming issues. After one year, I was promoted to become part of the company's Research and Development Team, where my role was producing future product releases, and serving as SME (subject matter expert).

DataFlex is a development platform and database language for Windows, web, mobile and cloud business applications. Cumulative sales exceed 450,000 licenses in 20 countries (www.dataaccess.com).